Returns & Exchanges

We want you to love your A-bio USA experience. If you're not fully satisfied with your purchase, we’re here to help.

For Individual Customers (B2C)

• Return Window – You may return unused and unopened products within 14 days of delivery.

• Conditions – Items must be in original condition and packaging.

• Refunds – Refunds will be issued to your original payment method once the return is received and inspected.

• Exchanges – If you received a damaged or incorrect item, we’ll gladly send a replacement at no cost.

• How to Start a Return – Visit our Returns Portal or contact customer service.

For Wholesale Partners (B2B)

• Defective or Incorrect Products – Must be reported within 7 days of receipt.

• Return Authorization – All B2B returns require prior authorization from our wholesale team.

• Final Sale – Most wholesale orders are final sale unless items arrive damaged or defective.

• Custom Support – For all return-related inquiries, contact your dedicated account manager or email us at info@a-biousa.com.